Plans, billing and cancellation

Plans

Starter includes capacity for 40 leads a month and 25 roof lookups for your own quotes in the dashboard. Pro includes capacity for 150 leads and 100 lookups. Prices are shown at /start and on Stripe's checkout. There's no setup fee and no overage charge.

Included leads are capacity for qualified requests from your own website, ads and links. Requests count when their address is found on the map or the homeowner finishes an inspection request, including requests completed without a roof lookup. While included leads remain, homeowners can get a roof lookup and, if you show one, a preliminary price. ShingleSuite doesn't supply leads or promise how many you'll get.

Allowances reset on your billing date each month (the day you subscribed), not on the 1st, once that month's payment goes through. Stripe usually collects it about an hour after the billing date; until then new leads still arrive, as inspection requests, and new roof lookups wait.

When a lead counts

A lead counts once when a homeowner sends their name, a phone number or email address in a valid format, and a property address through your estimator, and the address is found on the map (or they finish an inspection request).

• The same phone number or email about the same address within 30 days: it arrives as a return visit, linked to the first lead.
• Submissions filtered as likely spam (you can open them and mark one as real).
• Addresses outside the service area you set.
• Placeholder contact details, such as 555-0100 or test@test.com.
• Test leads you send yourself.

Spam, fake or unreachable leads

A valid format doesn't prove a number or email reaches a real person. If a counted lead turns out to be spam, fake or unreachable, mark it within 14 days of it arriving and it no longer counts in the billing period it was counted in. Marking a lead from a period that has already ended doesn't add to the current period's allowance.

When your included leads are used

After your included leads are used, the estimator keeps working: new leads are still saved as inspection requests without the roof lookup or price. Lead emails follow the same rules: filtered spam isn't emailed, and email setup or sending failures show in your dashboard. Your allowance resets when your next billing period's payment goes through. There are no overage charges.

Changing plans

Change plans on the Billing page in your dashboard. Upgrading to Pro starts right away: Stripe charges the difference for the rest of the billing period, and the upgrade takes effect once that payment goes through (if it doesn't go through, you stay on Starter and nothing is charged). Switching to Starter happens on your next billing date, so you keep Pro until then (no partial refund or credit), and you can keep Pro any time before that date. Your billing date doesn't change, and leads and lookups already used this period still count.

Your allowance for the period follows the time on each plan. Upgrade halfway through and you get half of each plan's allowance (for example 40/2 + 150/2 = 95 leads); upgrade with one day left and you get one day's share of the bigger plan. An upgrade counts from when its payment goes through.

If Billing says plan changes are paused, it says why. Your plan keeps working, and you can still pay or download invoices and cancel at the end of the billing period from the Billing page. Email us to change plans meanwhile.

Failed payments

If a renewal payment fails, your estimator keeps taking requests for 14 days while Stripe retries your card, and a notice asks you to update it. Until the payment goes through, new requests arrive as inspection requests, without roof lookups. If it still isn't paid after 14 days, the estimator on your website turns off; your dashboard and leads stay available.

Canceling

Cancel from the Billing page in your dashboard. Your plan keeps working until the end of the period you've paid for (there's no partial refund), then the estimator on your website shows a short message with your phone number instead of the form. If you'd scheduled a switch to a smaller plan, canceling drops it, since the plan ends first.

Changed your mind right away? Cancel and email support@shinglesuite.com within 3 days of your first payment, and we refund it in full; your plan ends when the refund is made. Other payments aren't refunded (Terms of Service, shinglesuite.com/terms).

Your leads and settings are kept for 2 years after your plan ends: sign in any time to view or export them, or restart your plan from /start.